FAQs

Single Trip: You can purchase up to 9 months before your journey commences. Cover for Trip Cancellation and Amendment Cover is provided from the issue date (the date we agree to provide insurance) until the end of your period of insurance, as stated on your certificate of insurance.

All other cover starts from the start date (the date your journey begins) and continues until the end of your period of insurance.

You have fourteen (14) days from the time you are issued your certificate of insurance that you are covered under your policy to decide if this insurance meets your needs.

You may cancel it within the fourteen (14) days cooling-off period. You will receive a full refund of the premium you paid, provided:

  1. you haven’t started your trip; or
  2. you haven’t made a claim; or
  3. you don’t want to make a claim or exercise any other right under the policy.

If you request to cancel your policy outside the cooling-off period, we may:

  1. refund any unused proportion of your premium (from the date the refund request was received until the end date on your certificate of insurance); and
  2. minus any administration fee;

provided that you have not started your trip, made or submitted a claim and/or intend to make a claim or exercise any other right under your policy.

This policy does not cover any pre-existing medical conditions. If you have pre-existing medical conditions, this cover may not be right for you. Before you purchase a policy, you should consider whether a medical condition is considered pre-existing based on within this policy.

Yes – the maximum journey period is 180 consecutive days.

Chubb Assistance is a 24 hour emergency help line. In the event of a medical or similar emergency overseas, you simply call (reverse charge) the number shown on the card (+61 2 8907 5666) and Chubb Assistance will assist in locating immediate assistance or vital services in your area.

We support you with emergency advice and assistance services 24 hours a day, seven days a week for medical or other emergencies covered by the policy. Our international resources and global network of skilled medical and travel specialists will be there for you in the event of an overseas emergency, giving you the help and support you need, when and where you need it.

In the event of a medical or similar emergency, simply call our emergency response team on +61 2 8907 5666 to get immediate assistance and help accessing vital services in your local area where covered by the policy.

If during the period of insurance and whilst you are on an overseas trip, you suffer an accidental injury that results in your death within twelve (12) months of the date of the accidental injury, we will pay your estate the applicable benefit amount for an adult or dependent child up to the maximum relevant cover section limit inclusive of sub-limits.

This benefit is not available for domestic trips within Australia. Please refer to the product disclosure statement.

If you are or become pregnant after the issue date on your certificate of insurance, you are covered for claims that arise from your pregnancy, under:

  1. medical emergency expenses cover when you are on an overseas trip, if:
    1. you have a sudden and unexpected injury or illness; and
      1. if you have no elevated clinical risk factors: This injury or illness occurs before the end of the 23rd week of your pregnancy, which is calculated from the last known date of your menstrual period or calculated from staging ultrasound; or
      2. If you have elevated clinical risk factors: This injury or illness occurs before the end of the 19th week of your pregnancy, which is calculated from the last known date of your menstrual period or calculated from staging ultrasound; and
    2. is not otherwise excluded within the policy
  2. Trip cancellation and amendment cover; if
    1. you have a sudden and unexpected injury or illness that prevents you from going on the trip, and
    2. such injury or illness is confirmed by medical evidence provided by a treating doctor, and
    3. is not otherwise excluded within the policy.

Chubb contact information

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Mail or Email

Chubb Insurance Australia Limited

GPO Box 4907,

Sydney NSW 2001

Email: travel.au@chubb.com

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Phone

For general enquires and claims,

call 1800 803 548
(Monday to Friday 8:30 am to 5:00 pm)
For 24-hour emergency assistance,
call +61 2 8907 5666

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Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network. Please use our office locator.

Worldwide Office Locator